AVAYA AURA CALL CENTER ELITE IMPLEMENTATION & MAINTENANCE

3304 Avaya Aura Call Center Elite Implementation & Maintenance

VOIP Trainers is offering Avaya Aura Call Center Elite Implementation & Maintenance Training. We are providing hands-on practical training to both individuals as well as corporate professionals. We are Becoming One of The Best Avaya Aura Call Center Elite Implementation & Maintenance Training Company in India. We also conduct Remote lab sessions and Skype video training sessions for Avaya Aura Call Center Elite Implementation & Maintenance. We have the team of Certified Professional trainers, with Live instructor led hands-on Networking Courses, onsite training, Remote lab sessions and Skype video training sessions as well as Networking certification boot camps.

Course Content:

Architecture:

  • Demonstrate knowledge of the Call Center Elite offer.
  • Demonstrate knowledge of primary call center capabilities, concepts, and terms.
  • Demonstrate knowledge of Avaya Call Center features used with the Avaya Aura Call Center Elite offer.
  • Plan the implementation of Call Center Elite.
  • Identify the integration type with CMM (SIP or QSIG).

Implementation/Configuration:

  • Demonstrate how to perform an initial call center configuration.
  • Demonstrate knowledge of basic Call Center system parameters/customer options.
  • Verify the licensing on the Call Center Elite offer.
  • Configure hunt group/skills.
  • Configure agents.
  • Configure VDN and vectors.
  • Configure advanced routing.
  • Configure Advocate.
  • Configure single/multi-site BSR.
  • Configure variables.
  • Configure Service Observe.
  • Demonstrate knowledge of Basic Call Management System.

Troubleshooting:

  • Demonstrate use of the Tracing.
  • Demonstrate how to display Event logs.
  • Demonstrate how to use measure/monitor skills.
  • Validate feature configuration.

Implementation Testing and Validation:

  • Describe how to check the status of virtual machines.
  • Describe how to test survivable remote failover and recovery.
  • Describe how to test redundancy of servers / control network / IPSI.
  • Describe how to test calls to the voice mail (e.g. message coverage, message waiting indication test).
  • Implementation Troubleshooting
  • Describe how to verify system platform and template installation.
  • Describe how to interpret and perform various maintenance functions using the CM maintenance commands (e.g., list command, status commands, display commands, list trace, etc.).
  • Interpret and perform various maintenance functions using the web interface for CMM (e.g. ports status, Hunt group status).
  • Given an IP connectivity problem, describe how to detect the problem using Trace Route, Ping, and/or Media Gateway / Media Server error reports.
  • Given an IP and/or Media Gateway busy-tone troubleshooting scenario, identify the most probable cause of failure and solve the problem.
  • Given a TDM/IP telephone troubleshooting scenario


Note:
1. For Latest syallabus please contact us
2. Remote Trainings Available on skype/ WebEx worldwide.
3. We are Not a Partner of Avaya.
4. Above Syllabus Downloaded from https://www.avaya-learning.com/

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