3101 - Avaya Aura CM Messaging Maintenance & Troubleshooting
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Describe the signaling requirements of CM, such as SIP, H.323, H.248, Q Sig, and ISDN.
Describe the features supported by CM Messaging.
Describe the features supported by CM.
Describe the networking protocols and capacities supported by CM.
Describe the networking protocols and capacities supported by CM Messaging.
CM Messaging Administration:
Configure global parameters as part of basic administration on the CM Messaging system.
Configure subscriber mailboxes.
Configure the auto attendant and customize announcements.
Configure system features such as broadcast messaging, bulletin board messaging, enhanced lists, out calling, and fax.
Use the System Management Interface (SMI) to manage user accounts, IDs, and privileges.
Describe the signaling requirements between CM and CM Messaging.
Perform backups and restores on the CM and CM Messaging.
Install CM software and firmware updates.
Install CM Messaging software and firmware updates.
Differentiate between the available upgrade/update tools with respect to their function.
Describe the tools and reports available to monitor CM system performance.
Describe the tools and reports available to monitor CM Messaging system performance.
Differentiate between trunk side and lineside problem origination, administration, and resolution.
Differentiate between normal mode and failover mode.
Given a failover scenario, resolve issues to return to normal mode.
Describe the tools and administrative options to address voice quality issues.
Describe the causes of station issues.
Differentiate SAT commands necessary to troubleshoot routing/tracing issues.
Use maintenance/management tools to determine the sources of alarm notification.
Determine which supporting documentation is to be used for alarm research and diagnosis.
Given a problem scenario, determine the appropriate log to consult.
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