Cisco T - Voice

Cisco T - Voice

VOIP Trainers is offering Cisco T - Voice Training. We are providing hands-on practical training to both individuals as well as corporate professionals. We are Becoming One of The Best Cisco T - Voice Training Company in India. We also conduct Remote lab sessions and Skype video training sessions for Cisco T - Voice. We have the team of Certified Professional trainers, with Live instructor led hands-on Networking Courses, onsite training, Remote lab sessions and Skype video training sessions as well as Networking certification boot camps.

Objectives:

Upon completing this course, the student will be able to meet these overall objectives:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
  • Solve the common issues of an SAF-enabled network and CCD
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
  • Troubleshoot voice quality issues and issues that are related to media resources

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions:

  • Lesson 1: Identifying CiscUnified Communications Deployments
    • CiscUnified Communications Systems
    • Network Infrastructure
    • CiscUnified Communications Manager
    • Voice Clients
    • CiscApplications

  • Lesson 2: Using Troubleshooting Methodology
    • Prepare Your Network for Troubleshooting and Recovery
    • Troubleshoot Systematically
    • Define the Problem
    • Gather Facts
    • Consider Possibilities
    • Create an Action Plan
    • Implement an Action Plan
    • Observe Results
    • Restart the Problem-Solving Process
    • Document Results

  • Lesson 3: Using Troubleshooting and Monitoring Tools
    • Using CiscUnified Communications System Troubleshooting Tools
    • CiscUnified Serviceability
    • Controlling CiscUnified Communications Manager Services
    • Alarms
    • Traces
    • Trace Output
    • CiscUnified Communications Manager Dialed Number Analyzer
    • CiscUnified RTMT
    • Alerts
    • Syslog Viewer
    • Trace & Log Central
    • Performance Monitor and Data Logging
    • CiscUnified Reporting
    • CiscUnified Communications Manager CLI
    • CiscIOS Troubleshooting Tools
    • Sniffer Traces
    • Module 2: CiscUnified Communications Manager Troubleshooting

  • Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
    • IP Phone Initialization
    • Troubleshooting Endpoints Using CiscUnified Communications Manager Tools
    • Troubleshooting Endpoints from Endpoints
    • MGCP Gateway Initialization and Communication
    • Verifying MGCP Gateway Status
    • H.323 and SIP Gateway Communications

  • Lesson 2: Troubleshooting CiscUnified Communications Manager Availability Issues
    • CiscUnified Communications Manager System Stops Responding
    • CiscUnified Communications Manager Administration Does Not Display
    • Slow Server Response

  • Lesson 3: Troubleshooting Database Replication Issues
    • Database Replication Issues
    • Diagnosing Database Replication Issues with CiscUnified Communications Manager
    • Resolving Database Replication Issues with CiscUnified Communications Manager

  • Lesson 4: Troubleshooting LDAP Integration Issues
    • LDAP Integration Options with CiscUnified Communications Manager
    • Resolving Synchronization Issues in CiscUnified Communications Manager Using Active Directory
    • Resolving Authentication Issues in CiscUnified Communications Manager Using Active Directory
    • Module 3: Troubleshooting Call Setup Issues

  • Lesson 1: Examining Call Setup Issues and Causes
    • Call Setup Issues
    • Single-Site Call Setup Failure
    • Intracluster Call Setup Failure
    • Intercluster Call Setup Failure

  • Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues
    • On-Premises Call Setup Issues
    • Digit Collection in CiscUnified Communications Manager
    • Partitions and CSSs
    • Troubleshooting Single-Site Call Setup Failure
    • One-Way Calling
    • Call-Forwarding Issues
    • Forwarding tVoice-Mail Issues

  • Lesson 3: Troubleshooting On-Net Multisite Calling Issues
    • Multisite Dial Plan Issues
    • Overlapping Dial Plan
    • Intercluster Call Setup
    • Troubleshooting Gatekeepers
    • Troubleshooting CiscUnified Border Element
    • Immediate Remote-Call Drops

  • Lesson 4: Troubleshooting Off-Net Calling Issues
    • Common Off-Net Calling Issues
    • Gateway Troubleshooting
    • Gateway Digit Collection and Analysis
    • Issues with Discard Digits Instruction
    • Dial Plan Issues
    • Troubleshooting Common Voice Call Issues
    • Globalized Call-Routing Issues
    • Module 4: SAF and CCD Issues

  • Lesson 1: Troubleshooting SAF
    • Service Advertisement Framework
    • Troubleshooting SAF

  • Lesson 2: Troubleshooting CCD
    • Call Control Discovery
    • Troubleshooting the SAF Client in CCD
    • Module 5: Troubleshooting CiscUnified Communications Manager Features and Application Issues

  • Lesson 1: Troubleshooting Device Mobility Issues
    • Device Mobility and Its General Issues
    • Troubleshooting IP Infrastructure Problems
    • Troubleshooting Device Mobility Configuration Mismatches
    • Troubleshooting Device Mobility Call-Routing Problems
    • Troubleshooting Device Mobility Call Privilege Problems

  • Lesson 2: Troubleshooting CiscExtension Mobility Issues
    • CiscExtension Mobility and Its General Issues
    • Troubleshooting CiscExtension Mobility Error Messages and Login and Logout Issues
    • Troubleshooting CiscExtension Mobility Call Privilege Problems
    • Troubleshooting CiscExtension Mobility Call-Routing Problems

  • Lesson 3: Troubleshooting CiscUnified Mobility Issues
    • CiscUnified Mobility and Its General Issues
    • Troubleshooting CiscUnified Mobility Mobile Connect
    • Troubleshooting CiscUnified Mobility Mobile Voice Access
    • Troubleshooting Enterprise Feature Access and Dusting Feature Problems

  • Lesson 4: Troubleshooting CiscUnified Communications Manager Native Presence Issues
    • Native CiscUnified Communications Manager Presence General Issues
    • Troubleshooting Line Presence Indications
    • Troubleshooting Trunk Presence Indications
    • Troubleshooting Historical Presence Indications
    • Module 6: Voice Quality and Media Resources Issues

  • Lesson 1: Troubleshooting MOH Issues
    • MOH Review
    • MOH Performance
    • Troubleshooting MOH Registration and Nonresponsive Software Issues
    • Tuning MOH Loudness
    • TOH Instead of MOH
    • Troubleshooting Multicast MOH
    • Troubleshooting Multicast MOH from Branch Router Flash

  • Lesson 2: Troubleshooting MTP Issues
    • MTP Review
    • Troubleshooting MTP Registration and Nonresponsive Software Issues
    • MTP Allocation

  • Lesson 3: Troubleshooting Issues with Conferences
    • Conferencing in CiscUnified Communications
    • Troubleshooting Conference Bridge Registration and Nonresponsive Software Issues
    • Troubleshooting Ad Hoc Conferencing
    • Troubleshooting Meet-Me Conferencing

  • Lesson 4: Troubleshooting Transcoder Issues
    • Transcoder Review
    • Troubleshooting Transcoder Registration Issues
    • Troubleshooting Transcoder Allocation

  • Lesson 5: Troubleshooting Issues with RSVP Agents
    • RSVP CAC
    • Troubleshooting the RSVP Agent Registration
    • Troubleshooting the RSVP CAC Operation
    • Troubleshooting Intercluster RSVP with SIP Preconditions

  • Lesson 6: Troubleshooting Voice Quality Issues
    • Voice Quality Issues in CiscUnified Communications Systems
    • QoS Requirements and QoS Policy
    • Identifying and Isolating Voice Quality Problems
    • Troubleshooting Layer 2 Quality Problems
    • Troubleshooting Voice Quality Issues on a Gateway
    • Sample Troubleshooting Scenarios

  • Lab Outline
    • Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
    • Lab 2-2: Troubleshooting LDAP Integration Issues (Optional)
    • Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
    • Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
    • Lab 3-3: Troubleshooting Off-Net Calling Issues
    • Lab 3-4: Troubleshooting Globalized Call-Routing Issues
    • Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
    • Lab 5-1: Troubleshooting Device Mobility Issues
    • Lab 5-2: Troubleshooting CiscExtension Mobility Issues
    • Lab 5-3: Troubleshooting CiscUnified Mobility Issues
    • Lab 5-4: Troubleshooting CiscUnified Communications Manager Native Presence Issues (Optional)
    • Lab 6-1: Troubleshooting MOH Issues
    • Lab 6-2: Troubleshooting Transcoder Issues
    • Lab 6-3: Troubleshooting Issues with RSVP Agents


    Note:
    1. For Latest syallabus please contact us
    2. Remote Trainings Available on skype/ WebEx worldwide.

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