ACSS CALL CENTER ELITE Training Institute In Kerala
VOIP is offering Avaya Aura Call Center Elite Implementation & Maintenance Training. We are providing hands-on practical training to both individuals as well as corporate professionals. We are Becoming One of The Best Avaya Aura Call Center Elite Implementation & Maintenance Training Company in India. We also conduct Remote lab sessions and Skype video training sessions for Avaya Aura Call Center Elite Implementation & Maintenance.
We have the team of Certified Professional trainers, with Live instructor led hands-on Networking Courses, onsite training, Remote lab sessions and Skype video training sessions as well as Networking certification boot camps.
Demonstrate knowledge of the Call Center Elite offer.
Demonstrate knowledge of primary call center capabilities, concepts, and terms.
Demonstrate knowledge of Avaya Call Center features used with the Avaya Aura Call Center Elite offer.
Plan the implementation of Call Center Elite.
Identify the integration type with CMM (SIP or QSIG).
Demonstrate how to perform an initial call center configuration.
Demonstrate knowledge of basic Call Center system parameters/customer options.
Verify the licensing on the Call Center Elite offer.
Configure hunt group/skills.
Configure VDN and vectors.
Configure advanced routing.
Configure single/multi-site BSR.
Configure Service Observe.
Demonstrate knowledge of Basic Call Management System.
Demonstrate use of the Tracing.
Demonstrate how to display Event logs.
Demonstrate how to use measure/monitor skills.
Validate feature configuration.
Implementation Testing and Validation:
Describe how to check the status of virtual machines.
Describe how to test survivable remote failover and recovery.
Describe how to test redundancy of servers / control network / IPSI.
Describe how to test calls to the voice mail (e.g. message coverage, message waiting indication test).
Describe how to verify system platform and template installation.
Describe how to interpret and perform various maintenance functions using the CM maintenance commands (e.g., list command, status commands, display commands, list trace, etc.).
Interpret and perform various maintenance functions using the web interface for CMM (e.g. ports status, Hunt group status).
Given an IP connectivity problem, describe how to detect the problem using Trace Route, Ping, and/or Media Gateway / Media Server error reports.
Given an IP and/or Media Gateway busy-tone troubleshooting scenario, identify the most probable cause of failure and solve the problem.
Given a TDM/IP telephone troubleshooting scenario
1. 24 x 7 lab facilities
2. Remote Trainings Available on skype/ WebEx worldwide.
3. We are Not a Partner of Avaya.
4. Above Syllabus Downloaded from https://www.avaya-learning.com/
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