AIPS CC MULTICHANNEL Training Institute In Chennai

VOIP is offering Avaya Aura Call Center Elite Multichannel Training. We are providing hands-on practical training to both individuals as well as corporate professionals. We are Becoming One of The Best Avaya Aura Call Center Elite Multichannel Training Company in India. We also conduct Remote lab sessions and Skype video training sessions for Avaya Aura Call Center Elite Multichannel. We have the team of Certified Professional trainers, with Live instructor led hands-on Networking Courses, onsite training, Remote lab sessions and Skype video training sessions as well as Networking certification boot camps.

Course Content:

Architecture:

• Describe the core components of the Call Center Elite Multichannel solution.
• Explain the hardware and software requirements for Call Center Elite Multichannel.
• Describe the deployment of the Call Center Elite Multichannel in a virtualized environment.
• Identify the licensing requirements and methods for obtaining licenses.
• Explain the Plug-In architecture and functionality.

Installation and Configuration:

• Install and configure the Call Center Elite Multichannel Core services.
• Install and configure the Call Center Elite Multichannel Multimedia services.
• Install and configure the Call Center Elite Multichannel Interaction Data Server suite.
• Install and configure the Call Center Elite Multichannel Reporting.

Implementation Validation:

• Use Call Center Elite Multichannel reporting to generate and schedule reports.
• Perform maintenance and troubleshooting procedures.
• Validate the implementation.

Note:
1. 24 x 7 lab facilities
2. Remote Trainings Available on skype/ WebEx worldwide.
3. We are Not a Partner of Avaya.
4. Above Syllabus Downloaded from https://www.avaya-learning.com/