Best ACSS CALL CENTER ELITE Training Institute In Chennai

VOIP is offering Avaya Aura Call Center Elite Implementation & Maintenance Training. We are providing hands-on practical training to both individuals as well as corporate professionals. We are Becoming One of The Best Avaya Aura Call Center Elite Implementation & Maintenance Training Company in India. We also conduct Remote lab sessions and Skype video training sessions for Avaya Aura Call Center Elite Implementation & Maintenance. We have the team of Certified Professional trainers, with Live instructor led hands-on Networking Courses, onsite training, Remote lab sessions and Skype video training sessions as well as Networking certification boot camps.

Course Content:

Architecture:

• Demonstrate knowledge of the Call Center Elite offer.
• Demonstrate knowledge of primary call center capabilities, concepts, and terms.
• Demonstrate knowledge of Avaya Call Center features used with the Avaya Aura Call Center Elite offer.
• Plan the implementation of Call Center Elite.
Identify the integration type with CMM (SIP or QSIG).

Implementation/Configuration:

• Demonstrate how to perform an initial call center configuration.
• Demonstrate knowledge of basic Call Center system parameters/customer options.
• Verify the licensing on the Call Center Elite offer.
• Configure hunt group/skills.
• Configure agents.
• Configure VDN and vectors.
• Configure advanced routing.
• Configure Advocate.
• Configure single/multi-site BSR.
• Configure variables.
• Configure Service Observe.
• Demonstrate knowledge of Basic Call Management System.

Troubleshooting:

• Demonstrate use of the Tracing.
• Demonstrate how to display Event logs.
• Demonstrate how to use measure/monitor skills.
• Validate feature configuration.

Implementation Testing and Validation:

• Describe how to check the status of virtual machines.
• Describe how to test survivable remote failover and recovery.
• Describe how to test redundancy of servers / control network / IPSI.
• Describe how to test calls to the voice mail (e.g. message coverage, message waiting indication test).
• Implementation Troubleshooting
• Describe how to verify system platform and template installation.
• Describe how to interpret and perform various maintenance functions using the CM maintenance commands (e.g., list command, status commands, display commands, list trace, etc.).
• Interpret and perform various maintenance functions using the web interface for CMM (e.g. ports status, Hunt group status).
• Given an IP connectivity problem, describe how to detect the problem using Trace Route, Ping, and/or Media Gateway / Media Server error reports.
• Given an IP and/or Media Gateway busy-tone troubleshooting scenario, identify the most probable cause of failure and solve the problem.
• Given a TDM/IP telephone troubleshooting scenario

Note:
1. 24 x 7 lab facilities
2. Remote Trainings Available on skype/ WebEx worldwide.
3. We are Not a Partner of Avaya.
4. Above Syllabus Downloaded from https://www.avaya-learning.com/