Administering Cisco Unified Contact Center Enterprise Course
Unlock your potential with AUCCE1 Part 1 Training – Enroll now!
Administering Cisco Unified Contact Center Enterprise Course
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Courses range from basic VoIP concepts to advanced networking skills, ensuring practical knowledge and certifications.
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AUCCE1 Part 1 Training Syllabus
- Overview of UCCE architecture and components
- Understanding deployment models and system requirements
- Configuring UCCE applications and components
- Setting up call routing and handling
- Designing and managing call flows
- Implementing scripts and triggers for call handling
- Configuring agent desktops and user profiles
- Managing agent permissions and roles
- Implementing UCCE features (e.g., call recording, IVR)
- Troubleshooting common UCCE issues and using diagnostic tools
- Monitoring UCCE system performance
- Utilizing reporting tools to analyze call metrics and performance
- Integrating UCCE with Cisco Unified Communications Manager (CUCM)
- Understanding the interoperability with other Cisco solutions
- Practical exercises for UCCE configuration and management
- Real-world scenarios to apply learned concepts
- Review of key topics and hands-on lab experiences
- Final assessment to prepare for UCCE certification exams
Prerequisites for Administering Cisco Unified Contact Center Enterprise Training
- Basic understanding of networking concepts and protocols.
- Experience with Cisco Unified Communications Manager or similar systems.
- Basic knowledge of contact center operations and components.
- Experience in administering or supporting IT systems.
- Familiarity with voice over IP (VoIP) and related technologies.
Learning Objectives for AUCCE1 Part 1 Training:
- Understand the architecture and components of Cisco Unified Contact Center Enterprise (UCCE).
- Configure and manage UCCE call flows and routing.
- Administer agent desktops and user permissions.
- Implement and troubleshoot UCCE features and functionalities.
- Monitor system performance and analyze call metrics.
- Utilize reporting tools for performance evaluation and optimization.
- Integrate UCCE with other Cisco collaboration solutions.
- Prepare for certification exams related to Cisco UCCE administration.
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Frequantly Asked Questions
The training lasts for 4 days.
System engineers, administrators, and support engineers responsible for tier one support should attend.
You will learn to use administrative tools for routine tasks such as adding, moving, and changing settings in a contact center.
Yes, you should have basic networking knowledge, experience with Cisco systems, and a basic understanding of contact center operations.
Yes, the course includes hands-on practice with administrative tools and real-world scenarios.