AUCCE1 Part 1 Training
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AUCCE1: Administering Cisco Unified Contact Center Enterprise Part 1 Training
The AUCCE1: Administering Cisco Unified Contact Center Enterprise Part 1 Training by VoIP Trainers equips participants with essential skills for managing Cisco’s Unified Contact Center Enterprise (UCCE) solutions. Covering system architecture, call flow management, and agent desktop configuration, this training combines theoretical knowledge with hands-on labs to provide valuable experience in troubleshooting and optimizing contact center operations. With expert instruction, learners will enhance their careers and effectively address modern contact center challenges.
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AUCCE1 Part 1 Training Syllabus
- Overview of Cisco Unified Contact Center Enterprise
- UCCE architecture and key components
- Configuring call routing and scripts
- Understanding and managing call flows
- Configuring agent desktops and user settings
- Assigning roles and permissions
- Using Cisco Unified Intelligence Center (CUIC) for reporting
- Monitoring agent performance and system status
- Basic troubleshooting of UCCE components
- Handling common operational issues
- Performing routine UCCE maintenance tasks
- Managing system updates and upgrades
- Practical exercises on configuration and troubleshooting
- Real-world scenarios to reinforce learning
Prerequisites for AUCCE1 Training
- Basic understanding of telephony systems and concepts.
- Familiarity with Voice over IP (VoIP) and Session Initiation Protocol (SIP).
- Knowledge of Avaya Aura® Core Components or similar Avaya systems.
- Experience with computer networking, including IP addressing and basic network configuration.
- Basic skills in using command-line interfaces (CLI) and system administration.
Learning Objectives for AUCCE1 Part 1 Training:
- Understand UCCE architecture.
- Configure and manage call flow.
- Administer agent desktop applications.
- Implement and troubleshoot UCCE components.
- Manage users, roles, and permissions.
- Explore integration with Cisco collaboration tools.
- Optimize contact center performance.
- Prepare for advanced UCCE tasks.
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At VOIP Trainers, we offer industry-leading training with hands-on labs, placement assistance, and real-time projects. Our expert trainers make learning easy through engaging animation videos, simplifying complex concepts. Experience top-notch education designed for practical understanding, ensuring you’re job-ready from day one.
Frequantly Asked Questions
AUCCE1 is a training course focusing on the administration of Cisco Unified Contact Center Enterprise (UCCE) Part 1, offered by VoIP Trainers.
The AUCCE1 course includes Cisco Contact Center Enterprise administration, configuration, and troubleshooting, essential for efficient UCCE operation.
This training is ideal for IT professionals and administrators seeking to specialize in Cisco UCCE, with courses available at VoIP Trainers.
The AUCCE1 training enhances your skills in managing Cisco UCCE, preparing you for advanced roles in contact center management and administration.
VOIP Trainers offers comprehensive AUCCE1 training, ensuring expert instruction in Cisco Unified Contact Center Enterprise administration.