Cisco UCCE Training
Expert-led Cisco UCCE training for system engineers. Gain hands-on experience with our Cisco UCCE course. Enroll now to enhance your skills!
Cisco UCCE certification Training
Cisco UCCE training with VoIP Trainers provides detailed instruction on Cisco Unified Contact Center Enterprise (UCCE) features and how to apply them in various settings. The AUCCE1 – Administering Cisco Unified Contact Center Enterprise Part 1 v 2.0 course is designed to help professionals understand and use the platform effectively.
The AUCCE Part 2 course offers advanced training for managing and supporting UCCE systems. This instructor-led course focuses on the tools and techniques needed for complex tasks and advanced administration, including configuring and maintaining UCCE solutions. For those aiming for UCCE certification or seeking a comprehensive Cisco UCCE course, VoIP Trainers provides the expertise and training needed to excel in managing and supporting UCCE environments.
Unique Offerings from VoIP Trainers
Comprehensive Training Programs
Courses range from basic VoIP concepts to advanced networking skills, ensuring practical knowledge and certifications.
Hands-On Labs
Engage in real-world scenarios, allowing you to practice and apply your skills in a controlled environment.
Expert Instructors
Learn from seasoned industry professionals who share insights and best practices to enhance your learning experience.
Customized Training Solutions
We tailor sessions to meet specific organizational needs, ensuring relevant knowledge for your team.
Ongoing Support
Enjoy continued support and resources to stay updated with the latest VoIP trends and technologies.
Networking Opportunities
Connect with peers and industry experts to build valuable relationships and expand your professional network.
Cisco UCCE Training Syllabus
- Overview of Cisco UCCE Architecture
- Components of UCCE (ICM, CVP, Finesse, CUIC, etc.)
- Understanding the Role of UCCE in Enterprise Contact Centers
- Deployment Models of UCCE
- CUCM Overview and Configuration
- Integration with UCCE
- Call Routing and Call Control
- Media Resources Management
- UCCE Installation Prerequisites
- Steps to Install UCCE Components
- Initial Configuration of UCCE
- UCCE Licensing Overview
- Overview of ICM and Call Routing
- ICM Scripting Basics
- Creating Call Flows with ICM Scripts
- ICM Scripting for Complex Routing Requirements
- Overview of CVP and Its Role in UCCE
- Configuring CVP for Self-Service IVR
- CVP Call Studio for Custom IVR Applications
- Integrating CVP with ICM and CUCM
- Introduction to Cisco Finesse Agent Desktop
- Agent and Supervisor Features
- Customizing the Finesse Desktop
- Configuring Finesse for Different Agent Roles
- Introduction to CUIC Reporting
- CUIC Dashboard and Report Customization
- Creating and Managing CUIC Reports
- Real-Time Monitoring with CUIC
- UCCE Call Flow Overview
- Designing and Implementing UCCE Call Flows
- Troubleshooting Call Routing Issues
- Analyzing Call Logs and Reports
- UCCE System Monitoring and Alarms
- Backup and Restore Procedures
- System Upgrades and Patches
- UCCE Troubleshooting and Best Practices
- UCCE Redundancy and Failover Concepts
- Configuring High Availability for UCCE Components
- Testing Failover and Recovery Scenarios
- Multi-Site Deployments and Centralized Architecture
- Integration with Third-Party Applications (CRMs, etc.)
- Call Recording and Quality Monitoring
- Security Best Practices for UCCE Environments
- Hands-On Configuration of UCCE Components
- Real-World Case Studies and Call Flows
- Group Exercises and Troubleshooting Labs
Prerequisites for Cisco (UCCE) Training
1.Practical knowledge of Cisco networking equipment, including routers and switches.
2.Experience with Microsoft software products, especially Microsoft Windows Server in an Active Directory setup.
3.Attending AUCCE Part 1 (AUCCE1) or having similar real-world experience is strongly recommended before taking this course
Learning Objectives for Cisco UCCE Training
- Understand the architecture and components of Cisco Unified Contact Center Enterprise (UCCE).
- Configure and manage Cisco UCCE for effective contact center operations.
- Implement routing strategies and call flow management within UCCE.
- Troubleshoot and resolve issues related to Cisco UCCE.
- Integrate UCCE with other Cisco solutions for enhanced functionality.
Why Choose VOIP Trainers?
At VOIP Trainers, we offer industry-leading training with hands-on labs, placement assistance, and real-time projects. Our expert trainers make learning easy through engaging animation videos, simplifying complex concepts. Experience top-notch education designed for practical understanding, ensuring you’re job-ready from day one.
Frequantly Asked Questions
Cisco UCCE training covers the administration, configuration, and troubleshooting of the Cisco Unified Contact Center Enterprise solution, equipping learners with the skills needed to manage complex contact center environments.
The Cisco UCCE training is conducted at VoIP Trainers, offering expert-led sessions.
A basic understanding of networking and IP telephony is recommended to get the most out of Cisco UCCE training.
Yes, the training includes hands-on practical sessions to ensure learners gain real-world experience in configuring and troubleshooting UCCE environments.
Yes, VoIP Trainers offers both online and offline training options to suit different learning preferences.