AUCCE2 Part2 Training
Advance your skills with AUCCE2 Part 2 Training – Enroll now!
AUCCE2 Administering Cisco Unified Contact Center Enterprise Part 2 Training
The AUCCE2 course by VoIP Trainers is an advanced 5-day instructor-led training for system engineers and customers involved in day 2 support of UCCE solutions in a CVP environment. It focuses on complex tasks like advanced configuration and troubleshooting in inbound and outbound UCCE setups. Designed for those with AUCCE Part 1 experience or equivalent, this course dives deep into technical operational requirements and advanced administration. It’s a great follow-up to AUCCE Part 1 and complements the DUCCE course, which covers installation and maintenance in greater detail. If you’re experienced with CCE or have completed Part 1, you’ll find this course highly beneficial.
Unique Offerings from VoIP Trainers
Comprehensive Training Programs
Courses range from basic VoIP concepts to advanced networking skills, ensuring practical knowledge and certifications.
Hands-On Labs
Engage in real-world scenarios, allowing you to practice and apply your skills in a controlled environment.
Expert Instructors
Learn from seasoned industry professionals who share insights and best practices to enhance your learning experience.
Customized Training Solutions
We tailor sessions to meet specific organizational needs, ensuring relevant knowledge for your team.
Ongoing Support
Enjoy continued support and resources to stay updated with the latest VoIP trends and technologies.
Networking Opportunities
Connect with peers and industry experts to build valuable relationships and expand your professional network.
AUCCE2 Training Syllabus
- Review of UCCE architecture and components
- Configuring advanced routing strategies (skill-based routing, priority routing)
- Designing and implementing complex call flows
- Utilizing the Cisco Customer Voice Portal (CVP) for IVR applications
- Configuring advanced agent features (e.g., call blending, outbound dialer)
- Managing agent performance and analytics
- Utilizing Cisco Unified Intelligence Center for reporting
- Customizing reports and dashboards for performance monitoring
- Advanced troubleshooting techniques for UCCE
- Utilizing diagnostic tools and logs for issue resolution
- Integrating UCCE with additional Cisco and third-party applications
- Understanding multi-channel interactions (voice, chat, email)
- Implementing security measures within UCCE
- Ensuring compliance with industry standards and regulations
- Practical exercises for advanced configuration and management
- Real-world scenarios to reinforce learning objectives
- Review of key concepts and hands-on experiences
- Final assessment to prepare for UCCE certification exams
Prerequisites for AUCCE2 Part 2 Training
- Completion of AUCCE1 (Avaya Aura® Contact Center Environment Part 1) or equivalent knowledge.
- Basic understanding of telephony systems and Avaya Aura® Contact Center components.
- Familiarity with Voice over IP (VoIP) and Session Initiation Protocol (SIP).
- Experience with network fundamentals, including IP addressing and network configuration.
- Skills in using command-line interfaces (CLI) and system administration related to Avaya systems.
Learning Objectives for AUCCE2 Training:
- Implement complex routing strategies.
- Create sophisticated call flows with Cisco CVP.
- Configure advanced features like call blending.
- Use Cisco Unified Intelligence Center for custom reports.
- Diagnose and resolve UCCE issues.
- Integrate UCCE with third-party applications.
- Apply best practices for compliance.
- Engage in practical exercises.
- Prepare for UCCE certification exams.
Why Choose VOIP Trainers?
At VOIP Trainers, we offer industry-leading training with hands-on labs, placement assistance, and real-time projects. Our expert trainers make learning easy through engaging animation videos, simplifying complex concepts. Experience top-notch education designed for practical understanding, ensuring you’re job-ready from day one.
Frequantly Asked Questions
AUCCE2 Administering Unified Contact Center Enterprise Part 2 is an advanced training course focused on Cisco’s Unified Contact Center Enterprise, offered by VoIP Trainers.
The AUCCE2 Part 2 course is ideal for IT professionals looking to deepen their expertise in Cisco Unified Contact Center Enterprise, with training provided by VoIP Trainers.
The AUCCE2 training covers advanced topics in administering Cisco Unified Contact Center Enterprise, ensuring comprehensive skills development at VoIP Trainers.
You can enroll in AUCCE2 Administering Cisco Unified Contact Center Enterprise Part 2 at VoIP Trainers.
Enrolling in AUCCE2 Part 2 with VoIP Trainers provides expert training on Cisco Unified Contact Center Enterprise, ensuring practical knowledge and skills advancement.